THE URBAN SUITES
THE URBAN SUITES POLICY
GENERAL CONDITIONS OF THE URBAN SUITES.COM
RESEVATIONS AND PAYMENT
Once The Urban Suites has confirmed the availability of the apartment chosen by the client, the client will not pay anything until the check in, unless he/she has chosen any of the offers that require a non-refundable deposit. The reservation is not confirmed until THE URBAN SUITES.COM verify that the credit card is valid. If payment of the booking by bank transfer, the client must send a copy of bank receipt by EMAIL
PAYMENT OF THE REST OF THE INVOICE
The remaining percentage of the bill will be paid at the entrance of the Apartment. Credit cards (except American Express) and cash are accepted for payments
CHANGE OF DATES OF STAY
If the client wishes to change the dates of his reservation, he must notify THE URBAN SUITES.COM by email or fax. In the event that there is availability on other dates, the change will be made without any additional cost. If there is no availability on the new dates chosen by the client and he decides to cancel the reservation, the reservation cancellation conditions will be applied
The cancellation must be made by email Cancellation by phone are not accepted. Please note that some reservations do not accept any refund special offers, non refundable reservation.
- This policies are the same in booking.com, venere.com, hotels.com • The reservation can be cancelled with no extra costs UP TO 5 DAYS before the expected arrival at The Urban Suites. • If the booking is cancelled or modified later, the client will pay the 100% of the total amount. • In case of no-show, the client will be charged the whole 100 % amount of the accommodation cost.
CANCELLATION POLICY AND DEPOSITS FOR LONG STAY AND GROUPS OF MORE THAN 3 BEDROOMS
For stays of more than 10 DAYS
- 15 days prior to arrival will be charged 30% of the non-refundable stay
- Cancellations are not allowed from 15 days prior to arrival
- Rest of payment upon arrival
For groups of more than 3 rooms ask for special conditions (cancellation is not accepted 5 days prior to arrival)
- From 3 to 5 rooms cancellation 30 days prior to arrival without cost
- From 30 days prior to arrival will be charged a 30% non-refundable
- More than 5 rooms no cancellation 45 days prior to arrival
- From 45 days will be charged 30% of the total non-refundable reservation
- Rest of payment upon arrival.
The client will inform THE URBAN SUITES of the number of guests included within the booking. Unless otherwise agreed by THE URBAN SUITES , only the number of persons indicated by the client when booking shall be authorised to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment . Pets are not allowed. In the event of any infringement of the aforementioned obligations, THE URBAN SUITES at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
Please ensure that we have an updated arrival time for you so that we can plan for your check-in and keep your contact person informed about any delays or changes. The apartment will be available from 15:30hrs, but we will always try our best to accommodate earlier arrivals. It is extremely important that we have an updated arrival time. Not having this information may result in you having to wait for your contact person and a delayed check-in.
EQUIPMENT / SUPPLIES / CLEANING
All water and electricity supplies are included in the price of the apartment. The client will have at their disposal a complete set of sheets and towels (1 shower towel and 1 bath towel for pax). Also included in the price of the apartment is a cleaning on the client’s departure, as well as a cleaning every 7 nights at no cost to the client. THE URBAN SUITES.COM offers the client an additional cleaning service (daily), which must be requested on arrival (Paid) as well as the change of towels (they are changed every 3 days) All Suites and Apartments have been cleaned before of the arrival of each client. Before leaving, the client is obliged to leave the apartment in reasonable condition, in case THE URBAN SUITES.COM considers that the condition of the Apartment or Suite is not acceptable, they will be charged the cost of an additional cleaning. (Suites € 35 / Apartment with Terrace or Balcony € 50)
ASK SPECIAL CONDITIONS LONG STAY
In accordance with the law of Spain, all reservations have a surcharge of 10% (VAT), this tax is included in the total invoice of the reservation.
THE URBAN SUITES.COM is not responsible for the consequences that may arise from the use that the client makes during their stay in the apartment, including damages, injuries, losses due to theft, fire or criminal activity. In the event that during the client’s stay in the apartment there is a breakdown other than misuse by the client and makes their stay in it impossible, THE URBAN SUITES will take care of fixing it as soon as possible, with prior notification from the client. If for any reason the problem cannot be fixed immediately THE URBAN SUITES will look for another apartment for the client with the same characteristics.
The client and his companions must behave in a civic manner and respecting the rules of coexistence. In the event that the general rules of coexistence are not met, THE URBAN SUITES will have the right to demand the eviction of the apartment without any compensatio
QUIET TIME IS EVERY DAY FROM 22.00 PM to 10.00 AM
We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where people have to live and get up for work and the nightly rest of these inhabitants must be respected.
The purpose of this document (according to “Ley 34/2002”, 11th of july) is to establish and regulate the standards for the use of and to safeguard the data contained in the website www.theurbansuites.com (henceforth the Website). The Website is understood to comprise all the pages and content owned by the company PREGOSA S.L accessed via the domain www.theurbansuites.com. The owner of this Website is PREGOSA S.L, with registered address Sant Nicolau 3, Barcelona 08014, and electronic mail address firstname.lastname@example.org; registered in the Registro Mercantil de Barcelona (Barcelona Register of Companies), volume 23756, Folio 121, inscription #B58105, with Taxpayer ID number (C.I.F) B-58 020 660. PREGOSA S.L uses the Website to provide information, room reservation, employment search and any other services that it considers necessary for the correct execution of its corporate purposes. These general conditions regulate the use of the Website service that PREGOSA S.L makes available to users of the Internet. The use of the Website implies the full acceptance, without reservations, by the person using it (henceforth the User) of each and all of the General Conditions contained in the version published by PREGOSA S.L at the time the Website is accessed by the User, who must therefore be aware of the importance of reading them each time he/she visits the Website. The action of accessing this Website implies knowledge and acceptance of the following General Conditions. PREGOSA S.L therefore recommends that the User print or download them and read them carefully each time he/she accesses the Website. The use of the Service is also subject to any warnings, rules of usage and instructions given to the User by PREGOSA S.L in addition to those included in these General Conditions insofar as the User does not object to them.
SCOPE OF THE SITE. RESPONSIBILITY OF THE USER
The User is exclusively responsible for accessing the Website. The User assumes entirely and exclusively all risks which may be associated with the use of the Website. PREGOSA S.L provides no guarantee with respect to the following: the reliability, the contents of the web pages the users have access to through the links, land availability, continuity, absence of faults and security of the Website; that the contents of the Website and any information transferred via the Website is free of viruses or other harmful items; that the use made by the User of the Website is secure. PREGOSA S.L accepts no responsibility for any damage or harm derived from any interference, omission, interruption, computer virus, telephone service failure or disconnection affecting the operation of this electronic system that occurs as a result of causes beyond the control of PREGOSA S.L; for any delays or blockages in the use of this electronic system due to deficiencies or overloads in its Data Processing Centre, telephone lines, the Internet system or other electronic systems; or for any damage caused by third parties illegally entering the system beyond the control of PREGOSA S.L. Accessing the Website does not imply any commercial relationship between PREGOSA S.L and the User.
PREGOSA S.L reserves the right to modify the content of its website, without previous notice.
The User of the services offered through this Website provides personal details voluntarily and expressly and fully accepts, without reservation, that PREGOSA S.L may automatically process these details and store them in an electronic file for the purposes of providing and offering its services. PREGOSA S.L is responsible for this file, which has been registered on the General Register of the Data Protection Agency (Registro General de Protección de Datos). Due to the nature of PREGOSA S.L’s business and the services it provides, and to ensure its corporate purpose is correctly pursued, it needs to communicate personal details to third parties. This information may be provided to other interested third parties. The communication of personal details to such entities is for the exclusive purpose of ensuring the correct provision of PREGOSA S.L’s services. The person to whom the details refer has the right at any moment to access the file and may rectify, delete or object to use of the data in accordance with data protection legislation. The User’s consent to process and cede personal details may be revoked at any time, without retroactive effect, in accordance with Articles 6 and 11 of “Ley Orgánica” 15/1999 of 13 December on Personal Data Protection (LOPD). To do so, the User must write to the manager responsible for the file at PREGOSA S.L Administration Department, at the company’s head office at Sant Nicolau 3, Barcelona 08014, quoting the reference PERSONAL DETAILS, or by fax +34 93 240 20 99, or by e-mail to email@example.com with the same reference. PREGOSA S.L guarantees that it has taken all the necessary security measures to protect its equipment, systems and files. PREGOSA S.L also guarantees the confidentiality of personal details, although it will provide the competent public authorities with personal details and any other information within its power or which is accessible from its systems and which may be required in accordance with applicable legal and regulatory provisions. The User is responsible for the veracity of the personal details provided to PREGOSA S.L and for communicating any changes to said details. The services of PREGOSA S.L are not aimed at minors. Operations to consult the User’s account details or to request services or products through the Website are carried out via a secure database under the responsability of PREGOSA S.L.Debido a las características propias de la actividad y los servicios de PREGOSA S.L y para el perfecto desarrollo y consecución de sus objetivos, se hacen necesarias las comunicaciones de datos personales a terceros. Dichas comunicaciones pueden dirigirse a otros terceros interesados. La cesión de datos de carácter personal a tales entidades tiene como exclusiva finalidad la correcta prestación de los servicios de PREGOSA S.L ofrece. Los titulares de los datos tienen en todo momento el derecho de acceder al fichero, pudiendo ejercitar los derechos de rectificación, cancelación y oposición en los términos recogidos en la legislación de protección de datos. Del mismo modo, el consentimiento del usuario para el tratamiento y cesión de sus datos personales será revocable en todo momento sin efectos retroactivos, conforme a lo que disponen los artículos 6 y 11 de la Ley Orgánica 15/99 de 13 de diciembre de Protección de Datos de Carácter Personal. A tales fines, el Usuario dirigirá un escrito al responsable del fichero PREGOSA S.L Ref. DATOS PERSONALES, Departamento de Administración sito en su domicilio social en la calle Sant Nicolau 3, Barcelona, 08014 por fax +34 93 240 20 99, o bien enviando un mail a firstname.lastname@example.org con la misma referencia. PREGOSA S.L garantiza que ha adoptado las medidas oportunas de seguridad en sus instalaciones, sistemas y ficheros. Asimismo PREGOSA S.L garantiza la confidencialidad de los Datos Personales, aunque revelará a las autoridades públicas competentes los Datos Personales y cualquier otra información que esté en su poder o sea accesible a través de sus sistemas y sea requerida de conformidad con las disposiciones legales y reglamentarias aplicables al caso. El Usuario se hace responsable de la veracidad de los datos personales que facilite a PREGOSA S.L y de la comunicación de cualquier alteración de los mismos. Los servicios de PREGOSA S.L no están destinados a menores de edad. Las operaciones de consulta de datos de cuenta de usuario y de petición de servicios o productos a través del Sito se realizan a través de un fichero automatizado bajo la responsabilidad de PREGOSA S.L
USE OF LINE RESERVATION SERVICES
Online Reservation Services The purpose of these services is to enable customers to reserve suites and apartments The Urban Suites.com at PREGOSA S.L. The use of these services implies the full acceptance, without reservation and agreement to each and all of the general conditions contained in the most recent version of these general conditions. USE OF THE SERVICES The User agrees to use the services in accordance with the precepts of legality, morality, accepted custom and public order and in accordance with these General Contract Conditions. The User may not, therefore, use the services for any purpose that is illegal and/or contrary to that established in these General Contract Conditions, which harms the rights or interests of a third party in any way, or which may in any way damage the services, PREGOSA S.L., and/or its image, or hinder the correct functioning of the services that it offers or may offer in the future.
CORRECT USE OF THE CONTENTS OF THE WEBSITE
PREGOSA S.L. declares that the industrial property rights (brands, trade names, etc.) that appear in this Website are its property and/or are protected by current Industrial Property law. The User is obliged to use the Website diligently, correctly and legally and, in particular, undertakes not to: a) Suppress, conceal or manipulate the copyright notice, brands or other data which identify the rights of their owners (PREGOSA S.L. or any third party) forming part of the contents and/or products sold through the Website or any technical devices to protect data, digital fingerprints or other data mechanisms they may contain. b) Use the contents and, in particular, information on PREGOSA S.L. obtained from the Website to send mail shots, direct marketing or other types of commercial communication or unsolicited messages to large numbers of people. c) Reproduce, copy, distribute, transform or modify the contents, or allow the public to access the contents via any form of public media, without the consent of the owner of the corresponding rights or where legally permitted. d) in general, use the contents for purposes or effects that contravene the precepts of legality, morality, accepted custom and public order. PREGOSA S.L. does not grant any license or authorisation for any type of use of the industrial and intellectual property rights or any other property or right in relation to its Website.El Usuario se obliga a usa el Sitio de forma diligente, correcta y lícita y en particular, se compromete a abstenerse de: a) Suprimir, eludir, manipular el “copyright”, marcas y demás datos identificativos de los derechos de PREGOSA S.L. o de sus titulares incorporados a los contenidos y/o productos comercializados desde nuestro Sitio, así como los dispositivos técnicos de protección, las huellas digitales o cualesquiera mecanismos de información que pudieren contener los mismos. b) Emplear contenidos y en particular, la información de PREGOSA S.L obtenida a través de nuestro Sitio para remitir publicidad, comunicaciones con fines de venta directa o con cualquier otra clase de finalidad comercial, mensajes no solicitados dirigidos a una pluralidad de personas. c) Reproducir o copiar, distribuir, permitir el acceso al público a través de cualquier modalidad de comunicación pública, transformar o modificar los contenidos, a menos que se cuente con la autorización del titular de los correspondientes derechos o ello resulte legalmente permitido. d) En general, utilizar los contenidos de forma, con fines o efectos contrarios a la ley, a la moral y las buenas costumbres generalmente aceptadas o al orden público. PREGOSA S.L, no concede ninguna licencia o autorización de uso de ninguna clase sobre sus derechos de propiedad industrial e intelectual o sobre cualquier otra propiedad o derecho relacionado con su Sitio.
The intellectual property rights over the works contained in the Website belong exclusively to PREGOSA S.L. except where other ownership is expressly indicated. The unauthorised reproduction, distribution, sale or transformation of said works constitutes a breach of DERBY HOTELS’ intellectual property rights, or of the rights of the owner, and may give rise to such legal or extrajudicial action as may be necessary to enforce said rights. Any information that the User may access through the Website may also be protected by intellectual, industrial or other property rights. PREGOSA S.L. will not be responsible under any circumstances for any breach of said rights committed by the User.
APPLICABLE LAW AND JURISDICTION
These conditions are subject to Spanish law, which will be applicable to all matters of interpretation, validity and execution not expressly contained in these conditions. PREGOSA S.L. and the User expressly renounce the right to recourse to any other jurisdiction and agree to be bound by the rulings of the Barcelona courts of law in the event of any dispute arising from the provision of the services covered by these General Conditions.
INTERNET Y CORREO ELECTRÓNICO
Le informamos que los datos personales obtenidos a partir de este formulario, así como su dirección de correo electrónico, han sido incluidos en un fichero del cual es responsable la empresa PREGOSA SL, con la finalidad de atender sus consultas y remitirle información relacionada que puede ser de su interés. PREGOSA SL se compromete al uso exclusivo de los datos, recogidos mediante este formulario, con la finalidad mencionada anteriormente. El interesado declara tener conocimiento del destino y uso de los datos personales recogidos mediante la lectura de la presente clausula. Si desea exigir el derecho de acceso, rectificación, cancelación u oposición, según los términos establecidos por la Ley Orgánica 15/1999, puede dirigirse a la dirección PREGOSA SL; C.MUNTANER No 374, 2o – 1ª, 08006 BARCELONA.