GENERAL CONDITIONS OF THE URBAN SUITES.COM
Reservations and Payment : Once The Urban Suites has confirmed the availability of theapartment chosen by the client, the client will not pay anything until the check in, unless he/shehas chosen any of the offers that require a non-refundable deposit. The reservation is notconfirmed until THE URBAN SUITES.COM verify that the credict card is valid. If payment of the booking by bank transfer, the client must send a copy of bank receipt by fax.
American Express is not acepted.
Exceptionally, this payment can be made by means of a bank transfer provided always that (i) the corresponding NET amount (wire costs are taken care of by the guest) is received in our bank account one week before your arrival (ii) we have confirmed to you in writing that we have received such amount.
Cancellation The cancellation must be made by email or fax. Cancellation by phone are not accepted. Please note that some reservations do not accept any refund special offers, non refundable reservation
This policies are the same in booking.com, venere.com, hotels.com
• The reservation can be cancelled with no extra costs UP TO 5 DAYS before the expected arrival at The Urban Suites.
• If the booking is cancelled or modified later, the client will pay the 100% of the total amount.
• In case of no-show, the client will be charged the whole 100 % amount of the accommodation cost.
CANCELLATION POLICY AND DEPOSITS FOR LONG STAY AND GROUPS OF MORE THAN 3 BEDROOMS
- For stays of more than 10 DAYS
- 15 days prior to arrival will be charged 30% of the non-refundable stay
- Cancellations are not allowed from 15 days prior to arrival
- Rest of payment upon arrival
For groups of more than 3 rooms ask for special conditions (cancellation is not accepted 5 days prior to arrival)
- From 3 to 5 rooms cancellation 30 days prior to arrival without cost
- From 30 days prior to arrival will be charged a 30% non-refundable
- More than 5 rooms no cancellation 45 days prior to arrival
- From 45 days will be charged 30% of the total non-refundable reservation
- Rest of payment upon arrival.
Arrival Please ensure that we have an updated arrival time for you so that we can plan for your check-in and keep your contact person informed about any delays or changes. The apartment will be available from 15:30hrs, but we will always try our best to accommodate earlier arrivals.
It is extremely important that we have an updated arrival time. Not having this information may result in you having to wait for your contact person and a delayed check-in.
Departure Departures are at 11:00 – 11.30 hrs or before. . If you require a later departure please ask when you check-in if this is possible. Any departures after 18:00hors will be subject to the full price per day. On the departure day you should leave the apartment tidy with all rubbish correctly disposed of.
Cleaning The apartment shall be cleaned prior to the arrival of each client. When leaving, the client is obliged to leave the apartment in a reasonable condition, with all rubbish disposed of correctly. If not, an additional cleaning fee will be charged.
Number and identity of the guests The client will inform THE URBAN SUITES of the number of guests included within the booking. Unless otherwise agreed by THE URBAN SUITES , only the number of persons indicated by the client when booking shall be authorised to use the apartment. The number of persons who may use the apartment may not exceed the number of persons allocated for each apartment . Pets are not allowed. In the event of any infringement of the aforementioned obligations, THE URBAN SUITES at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
Behaviour Please observe that THE URBAN SUITES Terms and Conditions with regard to disturbances, loud music and parties are very clear: ALL ARE STRICTLY FORBIDDEN. Guests staying in a The Urban Suites should know that if parties or loud music are heard, or neighbours complain and/or police are called, it can result in immediate eviction regardless of the time of day or night.
The client signing the check in form will be liable for the correct and decent behaviour of all the persons accompanying him/her. Should that person, or any of the persons accompanying him/her not behave in a suitable and responsible way, THE URBAN SUITES shall be entitled to request the client and the persons accompanying him/her to leave the apartment without the right for the latter to claim any type of compensation.
This will also result in loss of prepaid rent. Also note that by booking with THE URBAN SUITES you have already accepted our terms and conditions and will therefore be expected to abide by these rules.
You will also be expected to sign these rules upon check-in on your arrival day.
QUIET TIME IS EVERY DAY FROM 22.00 PM to 10.00 AM
We appreciate your collaboration in this matter and hope you understand that these rules are necessary as these apartments are all situated in residential buildings where people have to live and get up for work and the nightly rest of these inhabitants must be respected.
THE URBAN SUITES shall not be liable for any direct or indirect damages that may arise as a consequence of the use by the client of the apartment, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.
In case of any infringement of the aforementioned obligations, Friendly Rentals at its sole discretion will be entitled to request the client to leave the apartment, and the client shall have no right to claim any type of compensation.
These terms do not affect consumer statutory rights.
GENERAL CONDITIONS OF USE OF THE WEBSITE www.theurbansuites.com
The purpose of this document (according to “Ley 34/2002”, 11th of july) is to establish and regulate the standards for the use of and to safeguard the data contained in the website www.theurbansuites.com (henceforth the Website). The Website is understood to comprise all the pages and content owned by the company PREGOSA S.L accessed via the domain www.theurbansuites.com.
The owner of this Website is PREGOSA S.L, with registered address Sant Nicolau 3, Barcelona 08014, and electronic mail address firstname.lastname@example.org; registered in the Registro Mercantil de Barcelona (Barcelona Register of Companies), volume 23756, Folio 121, inscription #B58105, with Taxpayer ID number (C.I.F) B-58 020 660.
PREGOSA S.L uses the Website to provide information, room reservation, employment search and any other services that it considers necessary for the correct execution of its corporate purposes.
These general conditions regulate the use of the Website service that PREGOSA S.L makes available to users of the Internet. The use of the Website implies the full acceptance, without reservations, by the person using it (henceforth the User) of each and all of the General Conditions contained in the version published by PREGOSA S.L at the time the Website is accessed by the User, who must therefore be aware of the importance of reading them each time he/she visits the Website. The action of accessing this Website implies knowledge and acceptance of the following General Conditions. PREGOSA S.L therefore recommends that the User print or download them and read them carefully each time he/she accesses the Website. The use of the Service is also subject to any warnings, rules of usage and instructions given to the User by PREGOSA S.L in addition to those included in these General Conditions insofar as the User does not object to them.
2) SCOPE OF THE SITE. RESPONSIBILITY OF THE USER
The User is exclusively responsible for accessing the Website. The User assumes entirely and exclusively all risks which may be associated with the use of the Website. PREGOSA S.L provides no guarantee with respect to the following: the reliability, the contents of the web pages the users have access to through the links, land availability, continuity, absence of faults and security of the Website; that the contents of the Website and any information transferred via the Website is free of viruses or other harmful items; that the use made by the User of the Website is secure.
PREGOSA S.L accepts no responsibility for any damage or harm derived from any interference, omission, interruption, computer virus, telephone service failure or disconnection affecting the operation of this electronic system that occurs as a result of causes beyond the control of PREGOSA S.L; for any delays or blockages in the use of this electronic system due to deficiencies or overloads in its Data Processing Centre, telephone lines, the Internet system or other electronic systems; or for any damage caused by third parties illegally entering the system beyond the control of PREGOSA S.L.
Accessing the Website does not imply any commercial relationship between PREGOSA S.L and the User.
PREGOSA S.L reserves the right to modify the content of its website, without previous notice.
4) DATA PROTECTION
The User of the services offered through this Website provides personal details voluntarily and expressly and fully accepts, without reservation, that PREGOSA S.L may automatically process these details and store them in an electronic file for the purposes of providing and offering its services. PREGOSA S.L is responsible for this file, which has been registered on the General Register of the Data Protection Agency (Registro General de Protección de Datos).
Due to the nature of PREGOSA S.L’s business and the services it provides, and to ensure its corporate purpose is correctly pursued, it needs to communicate personal details to third parties. This information may be provided to other interested third parties. The communication of personal details to such entities is for the exclusive purpose of ensuring the correct provision of PREGOSA S.L’s services.
The person to whom the details refer has the right at any moment to access the file and may rectify, delete or object to use of the data in accordance with data protection legislation. The User’s consent to process and cede personal details may be revoked at any time, without retroactive effect, in accordance with Articles 6 and 11 of “Ley Orgánica” 15/1999 of 13 December on Personal Data Protection (LOPD).
To do so, the User must write to the manager responsible for the file at PREGOSA S.L Administration Department, at the company’s head office at Sant Nicolau 3, Barcelona 08014, quoting the reference PERSONAL DETAILS, or by fax +34 93 240 20 99, or by e-mail to email@example.com with the same reference.
PREGOSA S.L guarantees that it has taken all the necessary security measures to protect its equipment, systems and files. PREGOSA S.L also guarantees the confidentiality of personal details, although it will provide the competent public authorities with personal details and any other information within its power or which is accessible from its systems and which may be required in accordance with applicable legal and regulatory provisions.
The User is responsible for the veracity of the personal details provided to PREGOSA S.L and for communicating any changes to said details.
The services of PREGOSA S.L are not aimed at minors.
Operations to consult the User’s account details or to request services or products through the Website are carried out via a secure database under the responsability of PREGOSA S.L.
6) USE OF www.theurbansuites.com ON LINE RESERVATION SERVICES
6.1) Online Reservation Services
The purpose of these services is to enable customers to reserve suites and apartments The Urban Suites.com at PREGOSA S.L. The use of these services implies the full acceptance, without reservation and agreement to each and all of the general conditions contained in the most recent version of these general conditions.
6.2) USE OF THE SERVICES
The User agrees to use the services in accordance with the precepts of legality, morality, accepted custom and public order and in accordance with these General Contract Conditions. The User may not, therefore, use the services for any purpose that is illegal and/or contrary to that established in these General Contract Conditions, which harms the rights or interests of a third party in any way, or which may in any way damage the services, PREGOSA S.L., and/or its image, or hinder the correct functioning of the services that it offers or may offer in the future.
7) CORRECT USE OF THE CONTENTS OF THE WEBSITE
PREGOSA S.L. declares that the industrial property rights (brands, trade names, etc.) that appear in this Website are its property and/or are protected by current Industrial Property law.
The User is obliged to use the Website diligently, correctly and legally and, in particular, undertakes not to:
a) Suppress, conceal or manipulate the copyright notice, brands or other data which identify the rights of their owners (PREGOSA S.L. or any third party) forming part of the contents and/or products sold through the Website or any technical devices to protect data, digital fingerprints or other data mechanisms they may contain.
b) Use the contents and, in particular, information on PREGOSA S.L. obtained from the Website to send mail shots, direct marketing or other types of commercial communication or unsolicited messages to large numbers of people.
c) Reproduce, copy, distribute, transform or modify the contents, or allow the public to access the contents via any form of public media, without the consent of the owner of the corresponding rights or where legally permitted.
d) in general, use the contents for purposes or effects that contravene the precepts of legality, morality, accepted custom and public order.
PREGOSA S.L. does not grant any license or authorisation for any type of use of the industrial and intellectual property rights or any other property or right in relation to its Website.
8) INTELLECTUAL PROPERTY
The intellectual property rights over the works contained in the Website belong exclusively to PREGOSA S.L. except where other ownership is expressly indicated. The unauthorised reproduction, distribution, sale or transformation of said works constitutes a breach of DERBY HOTELS’ intellectual property rights, or of the rights of the owner, and may give rise to such legal or extrajudicial action as may be necessary to enforce said rights.
Any information that the User may access through the Website may also be protected by intellectual, industrial or other property rights. PREGOSA S.L. will not be responsible under any circumstances for any breach of said rights committed by the User.
9) APPLICABLE LAW AND JURISDICTION
These conditions are subject to Spanish law, which will be applicable to all matters of interpretation, validity and execution not expressly contained in these conditions. PREGOSA S.L. and the User expressly renounce the right to recourse to any other jurisdiction and agree to be bound by the rulings of the Barcelona courts of law in the event of any dispute arising from the provision of the services covered by these General Conditions.